This fine cleaning job cost about 40 dollars
Absolutely sub par cleaning, never again will i come here. Had to return truck just so the could actually clean it again . We went back and forth and with another two interior inspections , I quit, it was still not clean. With 4 of their staff members trying.
So after 3 attempts for them to clean the interior ... it was still was an Epic failure and there was still dirt and debris in my back seat on the floors , under the seats .
Nice people if there is an issue they do try and make it right. I don't care for the towels they use on your windows. They smear and streak then I have to go home and reclean them.
I really hate leaving bad reviews for any business but this place deserves it. I've taken my vehicles here for many years. Never receiving "great" or even "good" results when I've gone, I still continued to go because I try to be loyal to local small or family owned businesses. That has come to an end with this place. Like many people, my husband and I work very hard for our money. To have to spend $30+ on something that is nothing close to a car wash/cleaning is ridiculous. The last time I went here, I needed my vehicle cleaned before a last minute trip that I was taking that same morning. I was in a bit of a hurry so rather than going to to it myself, I took my vehicle here. There were only about 3 or 4 vehicles in front of me. Somehow, it took them 1.5 hours to get my vehicle into the wash. When it was "finished", it looked nearly the same as before it went in. There were dirt streaks all over the outside and the inside hadn't even been vacuumed. My windows were dirtier than before I went in! I could hardly see out of my windows. I don't know if they were using dirty rags or if it was just pure laziness? I complained to the older lady at the front desk and she was extremely rude and told me "well if you are sooo unhappy I guess we can do it again, but you are gonna have to wait because we have other people in front of you." I was so turned off by her bad attitude and demeanor that I told her no thank you and expressed how I would never go back there again. Her response was "OK!" with a big smile on her face. I've never ever known of a business who treats their customers like this and take pride in doing so. Needless to say, they've forever lost customers in my husband and I for good. And from the looks of SO MANY other reviews online, their treatment of customers, lack of customer service, bad work ethic, and terrible business practices are nothing new to this place! Go elsewhere to spend your hard earned money. This place doesn't deserve it or you as their customer.
Oh wait ,there is more , When I initially, went in I was not in a pleasant mood i took a deep breath, I explained to the front desk I needs to speak to the owner or manager , she said I Quote " no need to be upset it is just a car wash" Yes, you're right it is just a car wash that cost about 40 dollar , of hard earned money, for some people who earn min wag ( not me ) but that would be 6 hours of their work after taxes . BUT IT IS JUST A CAR WASH! Oh yeah lets also not forget about my personal time to resolve this matter took 4.5 hours , that my family didn't get to spend with me. "it is just a car wash" Let me clue you in, have someone else wash your car in not a necessity, it is a luxury service .
i and spent another hour cleaning the inside of my truck. Seriously, lazy sub par , work , for over priced fees could've got the same was at a drive through thingy .
I had to take my truck to another car wash because they refuse to clean a bed of a pick up truck that isn't part of the cleaning they offer .
Oh yes, I had hay chaff and some rock debris in the bed of my pick up and non of it was cleaned out , they put my truck went through their washing system with all that debris in it , and whoever else cars that followed , I am sure got something out of my truck on to theirs.
These guys don't really know how to wash cars. would have done a better job myself. will never take my car to get washed here again.
Son, you got me on stupid ! You must have some Jesus up there at that car wash, because the fact I didn't throat punch him, was in fact a miracle.
Took the car in for an oil change and a full service wash. Right before we pulled the car into the bay they hollered out full service and tagged the window with the service we were wanting. We left the car and came back an hour later to pick it up. We pulled up next to the car and I saw that the wheels and tires were pretty dirty on driver side. We were assured that they would take care of the wheels and tires prior to leaving. We went to the office to pay and was greeted by What we thought was going’s to be a sweet lady. When I mentioned the tires we not “armour alled” she got very defensive and sated “we don’t even use armour all here”. I understand it’s not “ armour all” but, a tire shine or dressing. I tried to explain to her that we asked for Full Service and an oil change. She cut me off and stated that I only got the basic and the guys do a great job, you will like it”. Well, I already looked prior to coming in to the office to pay and I was not happy. I understand that I was only charged for a basic but, I asked for a Full Service Wash. Granny Franny didn’t care to hear my concerned and was rude about it. I held my tongue because I didn’t want to disrespect my elder, other wise I would have been more vocal. I guess a customer is not valued at this establishment. You get what they give you whether you ask for it or not. The guys wrote it on the wind shield and still couldn’t get it right. They did manage to do two tires with some kind of tire shine. Will not be returning
Your Manager ,while supervising the crappy re cleaning of my car, brings me over a tiny square of cigarette box top about the size of a dime, and says i thought you might need this.
And the last Ta da ! of this entire fiasco!!!!!
Lost Pines Full Service Car Wash And Oil Lube Center is a US Car Wash based in Bastrop, Texas. Lost Pines Full Service Car Wash And Oil Lube Center is located at 508 TX-71, Bastrop, TX 78602, USA.
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