Another great experience with Best Western! During the online booking process there was a section with special request box. In that request box we asked for a later check in, around midnight, and jokingly, requested a picture of Arnold Schwarzenegger! Upon arrival, a bit before midnight, after a 7 hour drive, to great guys introduced themselves and welcomed me. Once I stated my name, they smiled and handed me a picture of Arnold!! Customer service and it's best!! All the night before Thanksgiving! Will definitely book again here in the future!
Nice hotel. Room was very warm when we got there.. Also thermostat on wall did not work, but could control temperature from unit . Breakfast was very good. Not sure of price paid as our stay was covered by an event we were involved in, but overall was ok, not outstanding.
Clean rooms hot breakfast. Yet only one elevator and its slow
Very caring and helpful staff that went above and beyond what they needed to to help out evacuees during Harvey
I Will reserve my comments on how I felt when I walked in to the property. Not a very pleasant check inn. I Will use this place just to sleep. Older property. But sometimes if you get a very good welcoming front desk agent that makes a difference. (When you walk in and front desk Is sitting on a chair on their cell phones) very bad impression. Hotel Is located In good location but is in need of a full renovation and friendlier front desk staff. I have been in the hospitality industry for over 9 years. This place needs a lot of improvement in all areas. To the owners should consider a full renovation and train the front desk to have a superior customer service.
Best Western Bastrop Pines Inn is a US Lodging based in Bastrop, Texas. Best Western Bastrop Pines Inn is located at 107 Hunters Crossing Blvd, Bastrop, TX 78602, USA.
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